PRIVACY POLICY

Rent and Chill Ltd
Website: www.rentandchill.com
Registration number: 405821801
Last Updated: [12.12.2025]

1. Purpose of This Policy

Your privacy is important to us. This Privacy Policy explains how Rent and Chill Ltd Registration number 405821801 (“Rent and Chill”, “we”, “our”, “us”) collects, processes, stores, and protects personal information when you use our website, mobile applications, or any services connected to our car-rental platform.

By visiting our website or engaging with our services, you acknowledge the handling of your personal data in accordance with this Policy.

2. Key Definitions

2.1 Data Controller

The individual or entity that determines how and why personal data is processed.

2.2 Data Processor

Any third party that processes personal data on behalf of the Data Controller.

2.3 Personal Data

Any information that can identify an individual directly or indirectly. This may include names, identifiers, location data, device data, and more.

2.4 “You”, “Your”, “User”, “Data Subject” refers to:

  • Visitors of our website
  • Users placing bookings
  • Car owners, suppliers, or business partners
  • Anyone communicating with us regarding our services

2.5 “We”, “Us”, “Our” refers to:

Rent and Chill Ltd, including authorized data processors working on our behalf.

3. Identity of the Data Controller

The Data Controller is:
Rent and Chill Ltd
Registered in Georgia
Tbilisi, Asmati street 14 Registration number 405821801

4. Personal Data We Collect

We may collect and process several categories of data.

4.1 Information You Provide Directly

This includes information you submit:

  • When making a booking
  • When contacting us via email, phone, chat, or forms
  • When subscribing to updates or participating in promotions
  • When submitting documents or uploading files
  • When requesting support

This may include:

  • First and last name
  • Email address
  • Phone number
  • Pickup and return locations/dates
  • Desired vehicle category
  • Travel information shared voluntarily
  • Any additional notes you include

Some information may be optional, but certain data must be provided for us to process your booking.

4.2 Special Category Data

Rent and Chill Ltd does not intentionally request or process sensitive personal data. If you voluntarily share medical or disability-related information (for example, a special mobility requirement), we will only process it with your explicit consent or immediately delete it if the data is not necessary to provide the service.

4.3 Children's Data

Our services are not directed at children under 18. We do not knowingly collect personal information from minors.

4.4 Data About Other Individuals

If you submit personal data of another person (e.g., additional drivers), you confirm that:

  • You have informed them about this Privacy Policy
  • You obtained their permission to share their information
  • You are legally allowed to submit their data

4.5 Information Collected Automatically

We use cookies, analytics tools, and log files to collect technical information such as:

  • IP addresses
  • Device and browser details
  • Page interaction data (clicks, scrolls, navigation patterns)
  • Session data and errors
  • Search queries on our website
  • Time spent on pages

This information helps us improve website performance, security, and usability.

We do not combine automatically collected data with personally identifiable information unless required for fraud-prevention or security.

5. Information Obtained from Third Parties

We may receive non-identifiable statistical or segment data from:

  • Advertising partners
  • Social networks
  • Affiliate platforms
  • Analytics providers

This may include information about page impressions, ad interactions, and aggregated user behavior. We do not use such information to personally profile users.

6. Where We Store and Process Data

We use secure hosting and storage providers, which may be located inside or outside Georgia.

Your information may be stored on:

  • Secure cloud servers
  • Hosting services
  • Encrypted databases

All third-party partners operate under binding confidentiality agreements and follow industry-standard security practices.

7. Trusted Data Processors

We may share information with carefully selected service providers, such as:

  • Payment processors
  • Cloud hosting companies
  • Customer support tools
  • Email and communication platforms
  • Analytics partners
  • Legal and financial consultants

These partners:

  • Act only under our instructions
  • Are prohibited from using your data for their own purposes
  • Must delete or return data upon termination of the service contract

8. Data Retention

We retain data only as long as necessary for:

  • Carrying out bookings
  • Regulatory and accounting compliance
  • Protecting our legitimate interests

If you request deletion or withdraw consent, we will remove your information unless we are required by law to retain it.

9. Lawful Basis for Processing

We process personal data under the following legal bases:

Contractual Necessity

To provide booking services, manage reservations, and communicate with you.

Legitimate Interests

To improve services, prevent fraud, maintain security, and ensure effective operations.

Legal Obligations

Compliance with tax, financial, and regulatory requirements.

Consent

Used for optional activities such as:

  • Marketing newsletters
  • Promotions
  • Use of certain tracking technologies

You may withdraw consent at any time.

10. Sharing Data with Third Parties

We may share your data:

  • With car owners or rental companies to fulfill your booking
  • With payment processors to manage commission charges
  • With regulatory authorities, if required by law
  • During corporate changes (merger, acquisition, restructuring)

We never sell personal data to third parties.

11. International Transfers

If data is transferred outside Georgia or the European Economic Area (EEA), we ensure compliance with applicable data-protection safeguards, such as:

  • Standard Contractual Clauses
  • Adequate Protection Agreements
  • Secure transfer mechanisms

Your use of the website constitutes consent to such transfers when necessary.

12. Security Measures

We apply a combination of administrative, technical, and organizational safeguards, including:

  • Encrypted storage
  • Access-control systems
  • Network security protection
  • Staff training
  • Continuous monitoring

13. Your Rights

You have the following rights regarding your personal data:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent
  • Right not to be subject to automated decision-making

To exercise your rights, contact us at:
Email: [email protected]

14. Updates to This Policy

We may revise this Privacy Policy occasionally. New versions will be posted on the website with an updated date.