Frequently Asked Questions (FAQ)

This website is an online booking platform that connects customers with independent car rental providers. We help you find, compare, and book available vehicles online.

No. We do not own or operate vehicles. All cars are provided by independent rental providers.

You select pickup and drop-off locations, rental dates, and choose a vehicle. After booking, the rental provider contacts you to arrange pickup and delivery details.

You need a valid driving license (with Latin characters in it otherwise you must have International Driving Permit), passport or ID.

Yes. Minimum age depends on the rental provider and the vehicle, minimum age is shown before booking.

Yes, if allowed by the rental provider.

Basic insurance is usually included. Coverage type and excess amount vary by vehicle and are shown before booking.

The displayed price includes the base rental cost. Optional services such as delivery, child seats, extra drivers, or extended mileage may cost extra.

No. All known fees and conditions are clearly shown before booking.

A partial payment is made online to confirm the booking. The remaining balance is paid directly to the rental provider at vehicle pickup.

We accept major international bank cards. Available methods may vary depending on your location.

You are choosing pick-up location.

You meet the rental provider or their authorized representative.

You must return the car with the same fuel level as at pickup.

If you return the car with less fuel, you only pay for the fuel you used, based on normal local fuel prices.

Stop immediately and do not move the vehicle. Contact the insurance company immediately and follow their instructions. If advised, contact the police and obtain an official report. Inform the rental provider as soon as possible.

Contact the rental provider and website immediately for assistance and instruction.

Rental extensions are subject to availability and must be agreed directly with the rental provider.

The vehicle is inspected for fuel level, cleanliness, and damages according to rental conditions.

Late returns may result in additional charges based on the rental provider's terms.

Yes. Cancellation terms depend on how close the cancellation is to the rental start date and are described in the cancellation policy.

Refunds are returned to the original payment method. Processing time depends on the payment provider and your bank.

The rental agreement is between the customer and the rental provider. Our platform facilitates booking and payment only.

No. Vehicle condition, insurance, and maintenance are the responsibility of the rental provider.

You can contact us through the support channels listed on the website.